我们的承诺/Commitment

西蒙的承若


售前:
1、 根据客户的具体需求,为客户设计出一套完整的方案,对于方案的每一个细节都要给客户认真说明清楚,并提出专业意见,让客户完整知道项目方案的优缺点,各种产品及材料的优劣,对客户实行不模糊不隐瞒,让客户明明白白消费。
2、 对于营业性质的项目,我们会帮客户做必要的前期调研及整体规划,并对该项目运营作必要的成本运营分析,提供给客户参考及决策。
售中:
1、 邀请客户参观设备安装调试全过程,并现场给客户讲解,培训客户必要的使用维护知识,让客户对设备有更全面的了解。
2、 设备到工地现场,我们会做好全面的设备材料保护,设备安装完毕后我们会做好成品保护。
3、 无条件配合客户的施工工期安排。
4、 施工安装过程中,我们严格执行“不喝客户一杯水,不吃客户一口饭”的公司政策;损坏客户物品原价赔偿;绝不野蛮施工。
5、 接到客户投诉电话,即时作出响应并到现场处理问题。
售后:
1、 设备安装调完毕交付使用后,峻工资料(峻工图、设备说明书等等)立即整理好交付给客户,并再次现场讲解设备操作流程及日常的故障排除,进行详细的技术交底。
2、 设备安装调试完毕后,当日必须将现场清理干净。
3、 免费为客户提供一些设备易损件。(如灯泡、发热丝等等)
4、 保修期内,省内一年定期回访四次,省外一年定期回访两次,对水质、设备运行情况进行祥细检查并记录,指明客户不良的使用方法,避免对设备的损坏。
5、 整体工程保修一年,接到客户电话即时作出响应,省内24小时;省外48小时抵达现场。
6、 保修期滿后纺。我们以优惠的价格续签维护恊议,或以优惠价格提供配件给客户更换。

                                         广州西蒙游泳池设备有限公司

 


 


Our commitment
Pre-sale:
1.According to the specific needs of the customers , for customers to design a complete package . Carefully to the customer for every detail of the program should be stated clearly , and professional advice . Let customers complete know the strengths and weaknesses of the project proposal, the pros and cons of various products and materials . Customer implementation blurred to hide, so that customers clearly consumption .
2.The business nature of the project , we will help customers make the necessary preliminary research and the overall planning . The cost of operations and the operation of the project as necessary analysis , to provide customers with reference and decision-making .
Sale:
1.Invite customers to visit the equipment installation and commissioning of the whole process, and to customers on the spot. Training customer necessary maintenance knowledge, to allow customers to have a more comprehensive understanding of equipment.
2.Equipment to the site, we will do a good job of comprehensive equipment material protection. Equipment after installation we will do a good job in finished product protection.
3.Unconditional cooperate with the customer's construction project schedule.
4.Construction of the installation process, we strictly enforce the "don't drink the customer a cup of water, do not eat the customer a meal" company policy; damage to customer objects to original compensation; not brutal construction.
5.Received a customer complaint phone, instant response and to the scene to deal with problems.
Customer service:
1.Equipment installation completed after delivery. Completed inion (completed chart, equipment specification and so on) imtely arrange for delivery to the customer. And once again the scene of equipment operation and daily troubleshooting. For detailed technical disclosure.
2.Equipment installation is completed, the site must be clean.
3.Free for customers to provide some vulnerable parts of equipment.(such as a light bulb, a heating wire etc.)
4.The warranty period, the province of a year regularly visit four times a year, outside of regular visits to two. On the water quality, the operation condition of equipment for detailed inspection and record. Specify client adverse use, avoiding the damage to the equipment.
5.The whole project for a year, receiving customer phone instant response, the province 24 hours.48 hours outside arriving on the scene.
6.After the expiry of warranty spinning. We at preferential prices to renew the maintenance trade agreement, or to the preferential price to provide parts to replace the customers.

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